Skills & Competencies for CRM Integration Specialist

CRM Integration Specialist job profile

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JOB SUMMARY for CRM Integration Specialist

Responsible for Customer Relationship Management (CRM) system integration.

JOB RESPONSIBILITIES for CRM Integration Specialist

Ensures all functions of CRM system effectively work with all other applications and operating systems.

CRM Integration Specialist SALARY RANGE

BASE 50%
$145,487
TOTAL 50%
$157,087
Job Level
M01
Job Code
IT10000220
Education/Degree
Bachelor's Degree
Reports To
Manager or Head of a Unit/Department

CRM Integration Specialist Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each CRM Integration Specialist skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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4 hard skills or competencies (industry competencies) for CRM Integration Specialist

1 Industry Competency – Software Engineering
Proficiency Level -2
Skill definition-Applying computer science and engineering principles, methods, and practices to design, develop, deploy, and maintain reliable software systems.
Level 1 Behaviors
(General Familiarity)
Cites examples of testing techniques used to ensure the efficiency and reliability of software products.
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Level 2 Behaviors
(Light Experience)
Assists in performing software testing to identify code errors, bugs, and inconsistencies.
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Level 3 Behaviors
(Moderate Experience)
Implements new and updated software engineering processes that adhere to regulatory standards.
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Level 4 Behaviors
(Extensive Experience)
Develops software verification plans to ensure intuitive and robust product features.
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Level 5 Behaviors
(Mastery)
Conceptualizes new software testing methods to deliver high-quality products that meet organizational objectives.
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2 Industry Competency – Software Integration Engineering
Proficiency Level -3
Skill definition-Designing integration interfaces and solutions to merge software subsystems into a unified system to boost productivity and functionality.
Level 1 Behaviors
(General Familiarity)
Cites examples of tools used for integrating different types of software subsystems.
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Level 2 Behaviors
(Light Experience)
Assists in conducting data extraction, transformation, and loading for software integration.
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Level 3 Behaviors
(Moderate Experience)
Administers troubleshooting to resolve system bugs and defects before software integration.
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Level 4 Behaviors
(Extensive Experience)
Evaluates the existing software integration process to identify improvement opportunities.
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Level 5 Behaviors
(Mastery)
Builds integration platforms to ensure seamless systems and applications merging.
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3 CRM Integration Specialist - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - CRM Integration Specialist
Proficiency Level - 4
5 Competency for - CRM Integration Specialist
Proficiency Level - 5

3 general skills or competencies (Job family competencies) for CRM Integration Specialist

1 Job Family Competencies – DevOps
Proficiency Level -2
Skill definition-Automating and integrating the efforts of IT operations and development teams to deliver software applications faster.
Level 1 Behaviors
(General Familiarity)
Cites examples of industry best practices in a DevOps environment.
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Level 2 Behaviors
(Light Experience)
Applies modern DevOps practices and methodologies to enhance the flow of the project life cycle.
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Level 3 Behaviors
(Moderate Experience)
Configures DevOps services to support the improvement of the DevOps platform of the business.
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Level 4 Behaviors
(Extensive Experience)
Introduces internal DevOps tools to automate processes and make the department more efficient.
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Level 5 Behaviors
(Mastery)
Advocates a continuous feedback system to enable the team to improve processes and incorporate client feedback.
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2 Job Family Competencies – Operating System
Proficiency Level -3
Skill definition-Maintaining software that runs on a computer that serves as an interface between computer hardware components and the user.
Level 1 Behaviors
(General Familiarity)
Cites steps on installing computer operating systems and applications.
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Level 2 Behaviors
(Light Experience)
Assists in testing new operating system updates such as feature enhancements on devices.
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Level 3 Behaviors
(Moderate Experience)
Administers the installation and configuration of operating systems and applications.
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Level 4 Behaviors
(Extensive Experience)
Ensures that all installed operating systems have software licenses and maintenance agreements.
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Level 5 Behaviors
(Mastery)
Creates standard system operating practices to ensure a smooth utilization of computer services.
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3 CRM Integration Specialist - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - CRM Integration Specialist
Proficiency Level - 4
5 Competency for - CRM Integration Specialist
Proficiency Level - 5

11 soft skills or competencies (core competencies) for CRM Integration Specialist

1 Core Competencies – Planning and Organizing
Proficiency Level -2
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Cites potential challenges and workplace issues in delegating tasks that may impede well coordinated work.
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Level 2 Behaviors
(Light Experience)
Assists in identifying and breaking tasks into a sequence of steps for a more organized task plan.
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Level 3 Behaviors
(Moderate Experience)
Aligns tasks and priorities with business goals and objectives.
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Level 4 Behaviors
(Extensive Experience)
Creates programs to improve planning and organization of work to achieve business objectives.
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Level 5 Behaviors
(Mastery)
Builds and designs organizational systems and planning tools to enhance overall productivity.
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2 Core Competencies – Coordination
Proficiency Level -2
Skill definition-Ability to plan, execute, and adjust job duties to achieve business goals.
Level 1 Behaviors
(General Familiarity)
Describes the traits and characteristics of a skilled coordinator.
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Level 2 Behaviors
(Light Experience)
Applies time management skills to minimize scheduling conflicts.
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Level 3 Behaviors
(Moderate Experience)
Adjusts priorities and job duties of others according to the changing environment.
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Level 4 Behaviors
(Extensive Experience)
Consults on the obstacles, conflicts, and challenges in achieving a business goal.
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Level 5 Behaviors
(Mastery)
Adapts strategic plans with agility rather than waiting for problems to arise.
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3 CRM Integration Specialist - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - CRM Integration Specialist
Proficiency Level - 4
5 Competency for - CRM Integration Specialist
Proficiency Level - 5

Summary of CRM Integration Specialist skills and competencies

There are 4 hard skills for CRM Integration Specialist, Software Engineering, Software Integration Engineering, Enterprise Application Integration (EAI), etc.
3 general skills for CRM Integration Specialist, DevOps, Operating System, Programming.
11 soft skills for CRM Integration Specialist, Planning and Organizing, Coordination, Judgment and Decision Making, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a CRM Integration Specialist, he or she needs to be proficient in Planning and Organizing, be proficient in Coordination, and be proficient in Judgment and Decision Making.

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